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CAPXSNOB offers a 30-90 days money back guarantee on purchases for select products. The applicable money back guarantee will be stated with your order.
When any purchase made directly from HongKong Sunrisdom Limited, online or through our amazon official store specifically includes a 30-90 days money-back guarantee, products purchased pursuant to such offers may be returned within 30-90 days of receipt of the product for a full refund of the purchase price (not including any original processing and handling fees). CAPXSNOB will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 30-90 days money back guarantee by following the instructions below:
How To Return An Item
- You must return the item within 30-90 days of receipt of the product along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return.To start a return, you can contact us at support@capxsnob.com.
- In United States or Canada area, you can also contact our customer service center to request a pre-paid mailer for your return by calling us at 1-978-905-6328
- In Italy or European, you can also contact our customer service center to request a pre-paid mailer for your return by calling us at +390385042023 or email: supporteu@capxsnob.com
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@capxsnob.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Exceptions
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.
Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, please email (support@capxsnob.com) our customer service representatives to obtain further PayPal refund assistance.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@capxsnob.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you have any questions about our 30-90 days return policy, please email us at support@capxsnob.com.
This policy is not to be confused with the manufacturer's warranty which continues even after this 60-day return policy expires.