Customer Insights: Shaping the Future of CAPXSNOB's Warriors1 Coffee Machine

At CAPXSNOB, we deeply value the insights of our customers, especially those who are passionate about coffee. Recently, we received feedback from a dedicated Dolce Gusto connoisseur who has extensive experience with various models, including the Genio and Esperta machines. We appreciate their input and want to take this opportunity to address their comments and provide transparency about the Warriors1 coffee machine.

Respecting Expertise

We want to acknowledge the expertise of our customers. For our recent reviewer, the journey began with Dolce Gusto coffee capsules in 2015. Their loyalty to the brand showcases a genuine passion for high-quality coffee. We sincerely apologize that the Warriors1 did not meet their expectations in replicating the signature foam texture and pressure control that is a hallmark of their beloved Dolce Gusto machines.

Why Warriors1 Made Specific Trade-offs

The Warriors1 was designed as a multi-pod solution, compatible with various brands such as Nespresso, Lavazza, and Keurig. This compatibility required some necessary compromises on our part to balance three core pillars of performance:

1. Universal Extraction Stability

The Warriors1 utilizes a 20Bar pump optimized for pure Italian espresso, ensuring oil-rich crema and concentrated flavor—progressively approaching the quality of single-brand machines in this specific area.

2. Cross-Brand Compatibility

To accommodate various capsule sizes and pressures, we opted for a universal micro-bubbling system instead of the proprietary microfoam technology found in Dolce Gusto machines. This ensures basic foam for all brands, although it may not match the velvet-like texture of Dolce Gusto.

3. Cost Accessibility

Implementing brand-specific algorithms, such as replicating the brew volume scale definition of Dolce Gusto, involves advanced capsule type recognition technology that would increase production costs by 30%. We are currently prototyping this but are hesitant to launch due to concerns about affordability.

Our Commitment to Growth

We welcome professional feedback and comparisons on our Warriors1 machine. We hope to receive constructive input that will help us grow as a brand and continuously improve our products to approach and even surpass the extraction quality of single-brand coffee machines.

Insightful customers play a vital role in shaping our future developments and enhancing our offerings.

Thank you for being a part of the CAPXSNOB community. We appreciate your understanding and look forward to your valuable insights as we progress.